Frequently Asked Questions
Everything you need to know about your beauty routine, simplified.
When will my Alleyoop order arrive?
Standard shipping typically takes 3-7 business days within the continental US. Once your order ships, you will receive a tracking number via email to monitor its journey.
What is your return policy?
We want you to love your products. If you are not completely satisfied, we offer a 30-day return window for most items. Please contact our support team to initiate a return or exchange.
Are Alleyoop products cruelty-free?
Yes, we are proudly 100% cruelty-free. We do not test our products or ingredients on animals, and we ensure our suppliers adhere to the same ethical standards.
How do I choose the right shade for my skin tone?
We offer a digital shade finder on each product page. If you are still unsure, you can send a photo of yourself in natural lighting to our beauty experts for a personalized recommendation.
Can I change or cancel my order after it's placed?
Because we process orders quickly to get them to you as fast as possible, we have a very small window for changes. Please email us within 30 minutes of placing your order for any adjustments.
Do you ship internationally?
Currently, we ship to the United States and Canada. We are working hard to expand our reach to beauty lovers worldwide in the near future.